Refund Policy

This Refund Policy outlines the conditions under which refunds may be issued for products and services purchased from PRIMALGRID. Please read this policy carefully to understand your rights and obligations.

Eligibility for Refunds

We offer refunds for eligible products and services under the following conditions:

• The product must be returned within 30 days of purchase with the original receipt.
• The product must be unused and in the original packaging.
• Services that have not yet been rendered are eligible for a full refund.

Non-Refundable Items

Several types of goods and services are exempt from refunds, including:

• Downloaded software products.
• Custom or personalized items.
• Perishable goods such as food or flowers.

Refund Process

To initiate a refund, please contact our customer service department at [email protected] with your order number and details of your request. We will review your request and respond within 5 business days.

Refund Approval

Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If approved, the refund will be processed and a credit will be applied to your original method of payment within 10 business days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Last updated: October 2023